Privacy at Voxq

Understand what your research workspace stores and choose what happens to your data.

The hosted service

Voxq operates from Québec, Canada. A mailing address is available by email when needed.

Voxq provides the hosted studio at app.voxq.io and the website at voxq.io. Contact the Voxq team at support@voxq.io or send a private request from your account. Research teams control the studies they create and decide which respondents to invite.

Information we store

Your account identifier and label, workspace memberships and roles, survey questions, personas, saved audiences, imported dataset provenance, simulation runs, human responses, and recorded usage are stored to provide the research workflow. Support and privacy requests store your message, optional reply address, status, and the team's response. Don't include passwords, payment details, or unrelated respondent information in a request.

How information is used

We use account and workspace records to control access; study records to run, publish, and compare research; usage records to explain inference activity; and request records to answer questions and handle data rights. AI simulation uses the context supplied for the requested study. Human and simulated responses remain labelled separately.

Access and service providers

Workspace members can access studies according to their role. A published interview exposes the questions needed by respondents, not the workspace's private results. The hosted application and storage run on Railway in the United States. Not Organic handles connected identity, wallet access, and AI requests; its downstream providers process the inputs needed for the requested operation. Their privacy terms apply to their processing. Company sign-in may use the identity provider configured by the workspace.

Loading externally hosted media sends a request to that media host. Browser speech features can use the browser provider; microphone and recording choices are shown before use. A recording downloaded to your device stays under your control. We do not promise that a deletion from Voxq removes copies held by a research team or an external provider.

Export and deletion

Open Account to download your account data or request deletion. The download contains your profile, workspace memberships, usage, and accessible studies you own, including saved research exports. It excludes session credentials, private keys, and other accounts' private records. Shared workspace data and provider-held records have separate access controls.

A deletion request is reviewed and tracked in your account. Before completing it, we identify data to remove, shared responsibilities to transfer, records needed for billing or disputes, and any provider action. The completion reply explains what was removed and what remains, with the reason. Survey respondents can contact the research team that invited them, or use support with the study link to help identify the record.

Retention and backups

Active study data remains available while the workspace uses it. We review deletion requests against the purpose of each record and retain only records needed for unresolved usage, security incidents, disputes, or legal obligations. Support records remain while the request and necessary follow-up are being handled. Backup copies are restricted to recovery; deletion handling records any remaining backup copy and its disposal plan, and a restore must reapply completed removals before customer access resumes. The completion reply records the applicable retention decision rather than promising that all records disappear when you press a button.

Cookies and choices

The studio uses a session cookie for sign-in and may store your workspace or interface preferences in the browser. Disconnecting Not Organic stops connected inference access; signing out ends the current session. Neither action submits a deletion request. You can ask about access, correction, withdrawal of optional processing, or a complaint through your private request history or the contact address above. Depending on where you live, you may also contact your local privacy regulator.

Updated 12 October 2026.